Help Desk

As you work with your technology, you may find that you have a question or an issue that you would like assistance resolving. Who do you contact?

The help desk is open from 8:00 to 4:30 Monday through Friday. You can send a request via email to one of the email addresses below or you can call the help desk at 734-994-5040. Please use this handout on How to create a Help desk Ticket for further information.

Web Help Desk Email Addresses Service Email Address Description ITD Help Request helprequest@aaps.k12.mi.us Email to this address creates a help request ticket and assigns it to the senders building tech. Datadirector datadirectorhelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our DataDirector support staff.  TieNet tienethelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our Excent support staff. NWEA nweahelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our NWEA support staff. Powerschool pssupport@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our PowerSchool support staff. Scholastic scholastichelp@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our Scholastic support staff. STAGES stages_help@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to our Stages support staff. Work Orders workorders@aaps.k12.mi.us Email to this address creates a Web Help Desk ticket and assigns it to the Physical Properties department as a work order request.